Returns & Exchanges
At KOKO BAY, we want you to love your fashion finds. If you are not completely satisfied with your purchase, we offer a seamless return and exchange process within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the garments are in unworn, original condition.
Ship It Back
Affix the prepaid shipping label provided via the portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing