Frequently Asked Questions
Everything you need to know about your KOKO BAY experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
KOKO BAY accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
Are your materials sustainably sourced?
We are committed to ethical fashion. Over 70% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.
Can I modify or cancel my order after it's placed?
Because we process orders quickly, we can only guarantee changes or cancellations within 60 minutes of purchase. Please contact our support team immediately for assistance.