Frequently Asked Questions
How long does shipping take?▼
Standard shipping within the continental US typically takes 3-5 business days. International orders may take 7-14 business days depending on your specific location and customs processing.
What is your return policy?▼
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid shipping label for your return.
Which payment methods do you accept?▼
KOKO BAY accepts all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible 'buy now, pay later' options through Klarna and Afterpay at checkout.
How do you ensure product quality?▼
Every garment undergoes a rigorous multi-point inspection process. We source premium, sustainable fabrics and partner with ethical manufacturers to ensure your pieces are durable, comfortable, and beautiful.
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Why Choose Us
Fast Global Shipping
Premium fashion delivered to your door in 3-5 days.
Ethically Sourced Fabrics
Sustainable materials designed for comfort and lasting style.
Exclusive Coastal Designs
Unique island-inspired pieces you won't find anywhere else.
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